Articles from Contentsquare

CX CIRCLE--Contentsquare, a global leader in digital analytics, today unveiled Sense, a suite of AI-powered capabilities that transform how teams discover insights, make decisions, and improve the user experience at speed and scale.

Contentsquare, a global leader in Digital Analytics, has been named once again to the Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies globally. The list is published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures.

Contentsquare, a global leader in Digital Analytics, today announced its new Experience Intelligence platform, connecting for the first time four typically-siloed analytics domains — Digital Experience Analytics (DXA), Digital Experience Monitoring (DEM), Product Analytics (PA), and Voice of Customer (VoC).

CX Circle NYC, an immersive event dedicated to all things Customer Experience (CX), is back in Manhattan on September 10 for its second-ever edition. Presented by Contentsquare, a global leader in Digital Experience Analytics, CX Circle brings together industry giants, digital strategists and visionary brands to delve deep into the art and science of delivering outstanding online experiences. The one-day event, for which registration is now open, will be co-presented with Hotjar and Heap, both part of the Contentsquare group.

Contentsquare, a Digital Experience Analytics provider, today announced it has been named a market leader in the 2024 Aragon Research Globe for Digital Experience Analytics. Contentsquare was identified for the robustness of its solution, which offers a wide set of capabilities for web, mobile and product analytics, providing a cross-platform journey for Digital Experience Analytics (DXA). Its AI-powered onboarding and easy-to-leverage, highly actionable insights help enhance the customer experience.

Contentsquare, a global leader in Digital Experience Analytics, today announced the appointment of Gabriel (Gabe) Benavides as Global Chief Revenue Officer (CRO).

Digital ad spend is set to surpass $740 billion in 2024, yet website traffic, consumption and conversion were all down last year, according to the Contentsquare 2024 Digital Experience Benchmark Report. In fact, 55% of all sites saw lower traffic, 58% saw session consumption fall, and conversion decreased by 5.5% according to the report. Contentsquare, a global leader in digital experience analytics, also found that 40% of all online visits included avoidable friction, including technical website errors, slow page loads and rage clicks.

Contentsquare, a global leader in Digital Experience Analytics, today announced the appointment of Jean-Christophe Pitié as Chief Marketing & Partnerships Officer. In this dual role, Jean-Christophe will lead the company’s global marketing organization and oversee strategic partnerships.

Contentsquare, a global leader in digital experience analytics, announced today it has signed a definitive agreement to acquire leading product analytics platform Heap. This acquisition will bring together two complementary industry players, unlocking a new era of customer insights and transforming the way businesses and organizations optimize their customers’ online experience.

Contentsquare, a leading Digital Experience Analytics provider, announced that it was named to the Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures.

Contentsquare, the global leader in digital experience analytics, has been named a winner of the 2022 Aragon Research Innovation Award for Digital Experience Analytics.

Contentsquare, the global leader in digital experience analytics, today announced it has enhanced its Find & Fix solution with automated real-time alerting, monitoring and analysis.

Contentsquare, the global leader in digital experience analytics, today announced it has formed a new strategic Advisory Board bringing together expert industry leaders from top brands including Ford, L’Oreal, Sur la Table, Sysco, and more. The new Advisory Board will provide support and guidance on the company’s go-to-market strategies, including product vision, partner strategy, and market-facing campaigns. Each of these advisors is culturally aligned and passionate about helping enhance the Contentsquare brand and value proposition.

Contentsquare, the global leader in digital experience analytics, today announced it has enhanced its CS Insights product with new AI-powered capabilities that will improve the way businesses fix user frustration at scale. This new, industry-first capability will add a layer of precision to CS Insights, allowing teams to contextualize behaviors and unlock a deeper understanding of how and why customers are interacting with the content on their site. For example, teams will be able to use AI to differentiate between a user searching for a product by clicking multiple times on a product carousel vs. a user rage clicking, demonstrating rising frustration.

Contentsquare, the global leader in digital experience analytics, is proud to celebrate recent award wins for their London and Paris CX circle events, which are designed as immersive experiences that bring together the industry’s best to discuss all things customer experience (CX) and highlight winning CX strategies and innovations, from AI to digital accessibility, to personalization.

Contentsquare, the global leader in digital experience analytics, today announced three new appointments to accelerate the company’s IT organization and help scale the company’s social impact.

Despite mobile driving the majority of digital traffic across industries, more than half of visits to financial services sites (59.97%) still happen on desktop, according to Contentsquare’s 2022 Financial Services Digital Experience Benchmark Report. Financial services customers also appear to favor larger screens for research, with an average desktop session time of 3 minutes and 31 seconds, compared to 2 minutes on mobile.

Contentsquare, the global leader in digital experience analytics, announced today its partnership with Level Access, the leading digital accessibility solutions company. Together, the two will provide market-leading insights and analytics that will enable shared customers to create more seamless, more usable, accessible digital experiences.

Contentsquare, the global leader in digital experience analytics, kicks off the next series of its flagship CX Circle event this week on Thursday, October 20 — virtually in North America and in-person in the United Kingdom. CX Circle is an immersive experience that brings together the industry’s best to discuss all things customer experience (CX) and highlight winning CX strategies and innovations, from AI to digital accessibility, to personalization. Attendees this year are expected to top 1,500.

Contentsquare, the global leader in digital experience analytics, is proud to share significant conversion and exposure rates and results for Saatva, the Smarter Luxury Sleep Company. Over the past ten months, Contentsquare has helped Saatva to accelerate its testing roadmap velocity. During that time, Saatva’s analytics team has addressed pain points uncovered in analysis, which resulted in increased visibility of certain key elements of the website by +30%, +20% higher engagement to the main Call-To-Action button along with the increase to conversion rate per hover from 5% to 7%.

Contentsquare, the global leader in digital experience analytics, is the 2022 recipient of the Technology Partner of the Year Award, announced at Optimizely’s 2022 Opticon Partner Awards. This award honors the most forward-thinking technology partner that has added significant business value to Optimizely customers. Contentsquare is a top driver of digital innovation and has successfully delivered highly effective solutions that integrate with the Optimizely platform.

Contentsquare, the global leader in digital experience analytics, announced today that its Session Replay feature will now be embedded and available within the Qualtrics XM Platform™, the leading experience management software that empowers companies to capture and act on customer, product, brand and employee experience insights in one place.

Contentsquare, the global leader in digital experience analytics, today launched a new capability that allows businesses to better understand the impact of website speed on customer experience and conversions, and to improve website performance accordingly. Contentsquare’s new Digital Experience Monitoring (DEM) capability combines both Speed Analysis Synthetic and Real User Monitoring (RUM) to give brands a complete diagnosis of speed and user interaction, including Core Web Vital metrics.

Contentsquare, the global leader in digital experience analytics, today announced it has partnered with ASICS EMEA to support the sportswear giant’s ambitious digital growth strategy.

Contentsquare, the global leader in digital experience analytics, announced today a new partnership with Namogoo, the world’s first Digital Journey Continuity platform. The enhanced partnership and integration with Namogoo adds an unprecedented layer of contextual information to Contentsquare’s unique customer behavior insights, unlocking a greater understanding of digital customers, especially first-time and unknown site visitors - the majority of digital users these days.

Contentsquare, the global leader in digital experience analytics, announced today that it has closed a $600 million growth investment round, including $400 million in Series F equity and $200 million in debt financing, bringing total funding to $1.4 billion. The Series F investment is led by Sixth Street Growth, which joins new and existing investors Bpifrance, Canaan, Eurazeo, Highland Europe, KKR, LionTree, SoftBank Vision Fund 2, and funds and accounts managed by BlackRock. Many of Contentsquare’s other investors also participated in the round. The debt facility includes contributions from BNP Paribas, Crédit Agricole Corporate & Investment Bank, Goldman Sachs, JP Morgan, and Société Générale. Since raising its Series E of $500 million in May 2021, the company’s valuation has doubled to $5.6 billion.

Contentsquare, the global leader in digital experience analytics, today announced their inaugural Fast 100 2022 report. With Core Web Vitals playing such an important role in a brand’s digital success, Contentsquare set out to analyse the performance of the UK’s most popular retail websites. Each website is ranked according to speed, usability, and responsiveness by taking into account Core Web Vitals including Largest Contentful Paint (LCP), Cumulative Layout Shift (CLS), and Total Blocking Time (TBT), which are used to determine the overall rank for each brand.

Half of all customers leave a web or mobile site after viewing just one page — a figure that’s up +6% from the previous year. Additionally, a 54% average scroll rate across industries shows many customers don’t make it past the halfway point on any given web page. These findings are featured in the 2022 Digital Experience Benchmark, a new report by leading experience analytics company Contentsquare. Based on analysis of 46 billion web sessions from around the globe and across 14 industries, the report is designed to help brands benchmark their digital performance against industry averages, highlighting where they should focus their attention and resources to gain a competitive advantage in today’s crowded market.

Contentsquare, the leading experience analytics company, today released its 2022 Retailers on Retail Report, which features 13 top retail experts from 11 global brands on their tips for a successful year in retail. From insights on how to leverage digital customer experience data to future-proof online journeys to tips on using empathy-driven design to improve site experience, the report is packed with real-life learnings and use cases. With more than 450 retail clients from around the world and data covering billions of transactions and customer journeys, Contentsquare has established itself as an expert in the digital retail experience.

Just under half (47%) of visitors to financial services websites leave after seeing only one page of content. This figure is even higher for those visiting websites from a mobile device (51%). That’s according to the latest report from digital experience analytics company, Contentsquare.

Contentsquare, the leading experience analytics company, today announced momentous growth in 2021, almost doubling its ARR, with a +98% increase on the previous year.

Contentsquare, the global leader in digital experience analytics, today announced its partnership with global end-to-end ecommerce platform, THG Ingenuity.

Contentsquare, the global leader in digital experience analytics, announced today the next class of startups working with Atomic Labs by Contentsquare, the company’s startup ecosystem designed to help growing companies develop their vision, product and market position. This marks the completion of Atomic Labs by Contentsquare’s first full year of working with burgeoning startups to define their business, hone their product, and support the entrepreneur’s growth path with the support and guidance of Contentsquare’s executive team and experienced go-to-market strategist.

Contentsquare, the global leader in digital experience analytics, today announced the appointment of Kat Borlongan to the newly created position of Chief Impact Officer (CIO). As Chief Impact Officer, Kat will lead Contentsquare’s efforts to extend the company mission into areas that deliver greater impact, focusing beyond revenue growth. Borlongan will also work closely with leadership and the entire Contentsquare team to achieve high standards for the company’s end users (digital trust and privacy), employees (DE&I) and the planet (sustainability).

Contentsquare, the global leader in digital experience analytics, announced today it is partnering with global building materials company CEMEX on improving the customer experience (CX).

Goldman Sachs (NYSE:GS) is recognizing Contentsquare’s CEO and Founder Jonathan Cherki as one of the 100 Most Intriguing Entrepreneurs of 2021 at its Builders + Innovators Summit in Healdsburg, California.

Contentsquare’s Chief Marketing Officer Niki Hall has been named the winner of a Silver Stevie® Award in the Female Executive of the Year – Business Products category in the 18th annual Stevie Awards for Women in Business.

Contentsquare, the global leader in digital experience analytics, announced today the formation of its Strategic Advisory Board, which brings together a powerhouse of industry leaders with key expertise in critical growth areas. This Strategic Advisory board will help steer Contentsquare through its next chapter of growth and advise the company as it executes on its mission of enabling better digital experiences for all.

Contentsquare, the global leader in digital experience analytics, announced today that Chip Winslow and Orly Lynn have joined the company to lead global efforts in revenue growth and Diversity, Equity and Inclusion. Both Chip and Orly bring a wealth of knowledge and experience to their respective roles, and will be critical to Contentsquare’s next phase of growth.

Although sales season is highlighted by retailers as the biggest revenue driver of the year, 50% of marketers say they don’t feel prepared for sales season and Black Friday, which is just 11 weeks away. Sales season pressure is already ‘stressing out’ 37% of marketers, according to a recent survey by leading digital experience analytics company, Contentsquare.

Contentsquare, the global leader in digital experience analytics, today announces it is joining forces with Hotjar, the leading product experience insights platform in the SMB market. Together the companies now serve the global market end-to-end, enabling businesses of every size to deliver outstanding digital experiences to their customers.

Contentsquare, the only complete experience analytics platform, is partnering with leading nutritional food company Huel to help drive the brand’s growth through digital experience innovation.

Contentsquare, the leader in digital experience analytics, has partnered with global restaurant chain Pizza Hut, to help the brand optimize customer experiences across its digital channels.

Contentsquare, the global leader in digital experience analytics, announces its acquisition of Upstride today, a Paris-based deep-tech company specialized in improving machine learning performance. Upstride’s highly skilled deep learning engineers will join Contentsquare’s Data Science development team in the Paris product hub to accelerate the company’s ambitious AI innovation roadmap.

Contentsquare, the leader in digital experience analytics, today announced the appointment of James McCormick to Vice President of Product Marketing and Product Strategy. Prior to joining Contentsquare, he was a principal analyst at Forrester Research since 2012. McCormick will report to Chief Product Officer Lucie Buisson, and assume responsibility for Contentsquare’s product innovation to capitalize on the growing market opportunity for AI-enabled digital experience. McCormick is the company’s first executive appointment since its $500 Million Series E funding round in May, led by SoftBank Vision Fund 2.

To help brands build better digital experiences and establish greater digital trust with customers, Contentsquare, the global leader in digital experience analytics, today announced a cookieless analytics solution that allows teams to access critical revenue insights without any use of cookies. This announcement comes on the heels of a recent $500M Series E round led by Softbank.

Contentsquare, the global leader in digital experience analytics, has joined the small list of privacy-first global organizations to have been awarded ISO 27701 certification.

Contentsquare, the only complete experience analytics company is partnering with world-leading augmented hospitality group Accor to support the lifestyle brand deliver on its audacious digital strategy.

Contentsquare, the global leader in digital experience analytics, today announces it has completed a $500 Million Series E funding round. The investment is led by SoftBank Vision Fund 21, which joins existing investors Eurazeo, Bpifrance, KKR, Canaan, Highland Europe, and funds and accounts managed by BlackRock — most of whom also participated in this round. In addition to the investment, Contentsquare will take advantage of SoftBank’s depth of expertise in scaling companies and network in Asia, and Michel Combes, President of SoftBank Group International, will join Contentsquare’s Board of Directors.

Contentsquare, the leading experience analytics company, was named the winner of a Bronze Stevie® Award in the Most Innovative Tech Company of the Year category in the 19th Annual American Business Awards® today.

Contentsquare, the only complete experience analytics platform, is partnering with French fashion brand Zadig&Voltaire to help the luxury brand execute a customer-centric website redesign.

Contentsquare, the leading experience analytics company, is helping leaders in the travel and hospitality sectors leverage digital acceleration to redefine customer experience (CX) and strengthen their business.