Articles from Applause

Applause, the world leader in digital quality and crowdsourced testing, released the results of its fifth annual State of Digital Quality in Accessibility survey, revealing growing awareness and adoption of inclusive design practices ahead of the European Accessibility Act (EAA) deadline in June, as well as interest in adopting AI’s accessibility-related capabilities. The survey of 1,500+ developers, engineers and QA, UX and legal professionals also found gaps in relevant expertise and QA processes that would help ensure optimal experiences for all users.

Applause, the world leader in digital quality and crowdsourced testing, released the results of its third annual State of Digital Quality in AI Survey, highlighting a significant disconnect between substantial investments in generative AI (Gen AI) and the adoption of essential quality assurance (QA) practices within the software development lifecycle (SDLC). Considering the rapid, global rise of Gen AI apps and agentic AI, which enables autonomous decision-making and execution without human intervention, rigorous crowdtesting throughout the SDLC is critical to mitigating expanding risks associated with the technology. Over 4,400 independent software developers, QA professionals and consumers worldwide participated in the survey, which explored common AI use cases, tools and challenges, as well as user experiences and preferences.

Applause, a global provider of digital quality and crowd-sourced testing solutions, today announced the expansion of its partnership with Webex by Cisco, a leading provider of collaboration technologies powering employee and customer experiences, to enhance experiences for all users, including people with disabilities (PWD). As part of the expanded accessibility testing and training contract, Applause will provide ongoing conformance assessments to additional products within the Webex Suite to align with evolving accessibility standards. Applause’s end-to-end approach to digital accessibility enables insights earlier in product development to support Cisco’s goals of inclusivity and innovation.

Applause, the world leader in digital quality and crowd-sourced testing, today announced another milestone year, surpassing $200 million in Annual Recurring Revenue (ARR). Building on its unparalleled commitment to quality and innovation, the company achieved significant growth, expanding its customer engagements and strategic partnerships, earning industry accolades, and advancing its integration and testing of artificial intelligence (AI) technologies, further solidifying its leadership in the market.

Applause, a world leader in testing and digital quality, today announced the results of its fifth annual global survey on holiday shopping trends. The survey found that despite continuing concerns around inflation and financial instability, consumers plan to spend more this year — though they are planning to spend smarter by paying more attention to sales and discounts. They are also becoming increasingly intolerant of poor purchasing experiences, prioritizing seamless checkout, ease-of-use and convenience.

Applause, a world leader in digital quality, today announced it has been named one of The Boston Globe’s Top Places to Work in Massachusetts for the sixth time, and received multiple corporate and industry awards and accolades in 2024. Available online at globe.com/topplaces, Top Places to Work recognizes the most admired workplaces in the state voted on by the people who know them best — their employees. The 17th annual survey measured employee opinions about their company’s direction, execution, connection, management, work, pay, benefits and engagement.

Applause, a world leader in testing and digital quality, today published its third State of Digital Quality report, a comprehensive examination of real-world testing data that identifies the common flaws in digital experiences – digital banking, streaming media services, wearable devices, online shopping, voice-activated devices, enterprise software and more – and provides pathways for improvement.

Applause, a world leader in testing and digital quality, today released the results of its first Digital Payments and Localization Survey, which revealed that most users will abandon apps that are poorly localized or have payment issues. The impact to business is significant, with 41% of respondents having encountered an issue that prevented a recent purchase.

Applause, the world leader in testing and digital quality, today announced the results of its fourth annual Accessibility and Inclusive Design Survey ahead of Global Accessibility Awareness Day on May 16, 2024. The recently completed survey of more than 3,500 software testers, product engineers, software developers, QA and UX professionals, and legal professionals across the globe, examines how companies prioritize accessibility when developing their digital experiences and how respondents rate their knowledge level regarding accessibility.

Applause, a world leader in testing and digital quality, released the results of its second Generative AI (Gen AI) Survey. The survey collected input from over 6,300 consumers, software developers and QA testers regarding their usage of, and attitudes toward, Gen AI tools (including chatbots) and Gen AI in software testing. Many respondents felt that chatbots are getting better at supporting their needs, though concerns around bias and performance remain.

Applause, a world leader in testing and digital quality, today announced updates to its augmented/virtual reality (AR/VR) testing practice. This includes the addition of the Apple Vision Pro to its extensive testing lineup of more than 5 million connected devices, as well as enhanced approaches to functionality, usability, and accessibility testing that reflect the latest technological developments.

Applause, a global leader in digital quality and testing solutions, today announced its impressive achievements in 2023, marked by continued client expansion, revenue growth, and cutting-edge innovations in software testing. As enterprises increasingly rely on crowdtesting to support their critical digital experiences and applications, Applause has been pivotal in enabling these businesses to scale their digital capabilities effectively.

Applause, a worldwide leader in testing and digital quality, today announced it has been named one of the Boston Globe’s top workplaces in Massachusetts for a fifth time, and has received multiple company, leadership, and industry awards in 2023.

Applause, a world leader in testing and digital quality, today announced the 2023 results of its fourth annual global survey on holiday shopping trends. The survey found that consumers are exhausted after a year of historically high inflation. Whether shopping online or in-store, price is by far the most critical factor influencing purchases this holiday season.

Applause, a world leader in testing and digital quality, released the results of its first ever Generative AI Survey. Deployed in August 2023, the survey gathered the insights of more than 3,100 digital quality testing professionals from around the globe about their experiences with generative AI services. The survey revealed that a majority of users are concerned about bias, copyright issues, and hallucinations in content generated by AI.

Applause, the world leader in testing and digital quality, today announced its expanded capabilities in assisting clients with the training, testing and validation of high-quality generative AI models. Applause has been empowering global organizations to deliver advanced and reliable AI-driven solutions for many years, and is now at the forefront of helping companies test their large-scale generative AI platforms.

Applause, a world leader in testing and digital quality, today released its second annual State of Digital Quality report, a comprehensive examination of real-world testing data which identifies the most common flaws in digital experiences – digital banking, streaming media services, wearable devices, online shopping, voice-activated device usage, and more – and provides pathways for improvement.

Applause, the world leader in testing and digital quality, is proud to announce the appointment of Danielle Lee, President of Warner Music Artist & Fan Experiences, to its Board of Directors. With her extensive background leading brand strategy and product innovation for some of the world’s most respected brands, Danielle will make a valuable addition to the board and help guide Applause to continued growth and success.

Applause, a world leader in testing and digital quality, today announced the results of its annual Accessibility and Inclusive Design Survey. The recently completed survey of more than 1,300 software testers, product engineers, legal professionals, software developers, QA and UX professionals across the globe, examines how companies prioritize accessibility when developing their digital experiences and how respondents rate their knowledge level regarding accessibility.

A study by Applause, a world leader in testing and digital quality, reveals that nearly one-third (30%) of users of chatbots, interactive voice response (IVR) services and conversational assistants are dissatisfied with their experiences. In addition, the study has revealed concerns about inherent bias that can negatively influence engagements and outcomes with AI-driven voice applications.

Applause, a world leader in testing and digital quality, today announced that 2022 was another record-breaking year for growth and expansion, with even more global brands selecting Applause as their partner for testing digital experiences.

Applause, a world leader in testing and digital quality, today announced that it has received numerous company and industry awards in 2022, and has been named to the Software Development Times 2022 Top 100 Best in Show list for a second year in a row, in the software development category.

Applause, a world leader in testing and digital quality, today announced the 2022 results of its third annual global survey on holiday shopping trends. The research showed a marked increase in consumers returning to physical store locations. Eighty two percent of consumers said they were comfortable shopping in-store, compared to less than half (46%) in 2020 and 69% in 2021. More than one third (35%) of respondents also said they were planning to spend less on holiday shopping this year than in 2021, likely due to volatile economic conditions.

Applause, a world leader in testing and digital quality, today announced the launch of the first three inaugural episodes of its new podcast titled, Ready, Test, Go. brought to you by Applause. Podcast host, David Carty, invites leading experts in the software industry, including technology executives, software engineers, user experience (UX) consultants and testers, to participate in lively discussions about their expertise, industry best practices and practical advice for creating high-quality digital experiences.

Applause, a world leader in testing and digital quality, today announced the results of a recent survey examining the use and user satisfaction of travel and hospitality apps. More than 5,200 global respondents provided insights into overall satisfaction with the apps they use, to the most typical flaws and friction points they encounter, and whether apps have been useful in navigating travel challenges such as lost baggage, flight cancellations, delays or unexpected closures.

Marker Trax has enlisted the services of enterprise-grade testing and digital quality company Applause, to further refine its industry-defining digital casino marker technology.

Applause, the world leader in testing and digital quality, today announced the 2022 results of its third consecutive, annual global survey on digital accessibility. The recently completed survey of nearly 1,800 respondents, examines how companies prioritize accessibility when developing their digital experiences, and what degree of emphasis they place on satisfying Web Content Accessibility Guidelines (WCAG) 2.1, a set of international standards for making web and mobile content more accessible to people with disabilities (PwD).

Applause, the world leader in testing and digital quality, today released the State of Digital Quality report, the industry’s most comprehensive examination of real-world testing data to identify the most common flaws in digital experiences – everything from voice-activated devices and wearables to online shopping, digital banking and streaming media services – and map out how companies can prevent them from making their way into production.

Applause, the world leader in testing and digital quality, recently conducted a survey with 6,680 respondents about their experiences using artificial intelligence (AI) in the form of voice applications such as chatbots, interactive voice response (IVR), and other conversational assistants.

Applause, the world leader in testing and digital quality, today announced that The Business Intelligence Group has named Emerson Sklar a winner in its Artificial Intelligence Excellence Awards program. This business awards program recognizes organizations, products and people who bring Artificial Intelligence (AI) to life and apply it to solve real-world problems.

Applause, the world leader in testing and digital quality, recently surveyed more than 4,200 members of their uTest community, the largest community of testers in the world, about their experiences signing up for new digital services.

Applause, the world leader in testing and digital quality, today announced that 2021 was another record-breaking year for growth and expansion, as the company surpassed $150 million in annualized recurring revenue. As part of Applause’s strategy to continuously enhance the value of its platform, the company also delivered two new offerings designed to accelerate development velocity and release frequency: Applause In-Sprint Testing, which allows testing earlier and faster with smaller chunks of code, and Applause Codeless Automation, which enables the creation of test scripts without writing a single line of code. Applause exited the year with a Net Promoter Score (NPS) of 61.7, which is double the average for B2B software and SaaS brands, according to customer experience management firm Relently.

Applause, the worldwide leader in enabling digital quality, today announced it has been named one of the Boston Globe’s best workplaces for the fourth straight year.

Applause, the worldwide leader in enabling digital quality, today announced the 2021 results of its annual global survey on holiday shopping trends. The survey took place in October with more than 2,800 respondents from across the Americas, EMEA and APAC. The research showed substantial changes year-over-year in how and where consumers intend to buy this holiday season, with an increase in both online shopping and comfort with making in-store purchases.

Applause, the worldwide leader in enabling digital quality, today released the results of its most recent customer satisfaction survey. The company achieved a Net Promoter Score (NPS) of 61.7, which is double the average for B2B software and SaaS brands, according to customer experience management firm Relently.

Applause, the worldwide leader in enabling digital quality, today released the results of its global survey about telehealth services. The survey, which took place in July 2021 and gathered more than 5,000 responses, found that nearly half (46%) of respondents had used telehealth services at least once – 84% of whom used telehealth as a way to avoid in-person activities during the COVID-19 pandemic.

Applause, the worldwide leader in enabling digital quality, today announced the appointment of Chris Malone to Chief Executive Officer. Malone joined Applause in 2013, previously serving as President and Chief Financial Officer, and will continue as a member of the company’s board of directors. Malone succeeds Applause’s former CEO and Founder, Doron Reuveni, who will now serve as Executive Chairman of the company’s board of directors.

Applause, the worldwide leader in enabling digital quality, today announced the appointment of Jason Mills to its Board of Directors. An established leader in the technology industry, Mills’ focus on business strategy, innovation and digital transformation for Fortune 100 companies supports Applause’s mission to empower the world’s leading companies to deliver exceptional digital experiences.

Applause, the worldwide leader in enabling digital quality, today announced the availability of its new SaaS product – Applause Codeless Automation (ACA). Applause Codeless Automation helps brands quickly scale their test automation strategies by enabling anyone to create test automation scripts – regardless of experience level or programming expertise – without writing a single line of code. ACA is compliant with modern open-source frameworks, including Selenium and Appium, and works with both native Android and iOS apps, with support for web applications coming soon.

Software development productivity is increasingly impacted by testing demands and siloed processes, according to new data from Applause, the worldwide leader in enabling digital quality. These issues negatively affect the speed at which brands can release new features to their end users; they also hit brands’ bottom lines – as bugs become more expensive and require added effort to fix when found later on in the software development lifecycle (SDLC).