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Forethought Pioneers First Multi-Agent, Omnichannel AI for Customer Experience — Raises Strategic Round to Scale Breakthrough Innovation

via Business Wire

Most trusted names in AI invest in Series D growth round

Forethought, the leader in agentic AI for customer experience, today introduced the industry’s first multi-agent, omnichannel AI for customer experience. With Forethought, enterprises can deploy AI agents on every channel, including chat, email, voice, and SMS, and across customer service, sales, marketing, and account management functions.

“We’re entering a new era where AI agents can go far beyond answering questions — they can now resolve real customer problems, drive upsells, guide product discovery, and ultimately transform how businesses engage with their customers,” said Sami Ghoche, co-founder and CEO of Forethought. “Customer service is just the beginning. These agents will expand into every customer-facing function, bringing intelligence and automation to the entire customer experience.”

To drive the growth of this agentic CX system, the company secured a $25M strategic investment, bringing total funding to $115M. This Series D round was led by Blue Cloud Ventures and included participation from prominent AI innovators, including May Habib (Writer), Scott Wu (Cognition), and Karan Goel (Cartesia). Existing investors NEA, Industry Ventures, Neo, Village Global, Sound Ventures, Gwyneth Paltrow, and others reportedly participated in the investment round.

Forethought supports more than a billion monthly customer interactions, with customers including Airtable, Grammarly, Cohere, Cotopaxi, Datadog, WordPress, Upwork and Roadie, a UPS company. The company launched Autoflows — its proprietary agentic reasoning engine — in 2023 and, more recently, released Forethought Voice in March 2025, in partnership with Cartesia.

"With Forethought, we’ve seen a 168% ROI and saved over 2,000 hours of agent time — that’s been a game changer for our team,” said Bron Rasmussen, CX operations coordinator at Cotopaxi. “Automating repetitive questions across chat, email, and other channels has allowed us to focus on delivering the kind of personal experience our customers expect while still raising our CSAT.”

"The results we’re getting with Forethought at Airtable are nothing short of amazing,” said Andrew Ofstad, co-founder of Airtable. “Forethought’s AI agent resolves 60%+ of the issues Airtable users throw its way and is improving every day. It has been really impressive."

Agentic AI is not a feature — it's the foundation

According to Forethought's 2025 AI in CX Benchmark Report, the demand for a multi-agent and multi-channel system is clear. Research finds that 60% of consumers agreed that voice is the most effective channel for resolving a customer service issue. And 46% of businesses leverage chat as their most critical customer support channel, illustrating preferences across channels.

“Customer service is undergoing a seismic shift, from relying on armies of human agents augmented by rigid, rules-based bots to leveraging true agentic AI that can reason, act, and deliver outcomes across channels and systems,” said Rami Rahal, founder and managing partner at Blue Cloud Ventures. “Forethought’s omnichannel, AI-native platform delivers tangible results from day one, without the lengthy implementation typically required to deploy AI for complex workflows. We’re proud to back a team bringing this vision to life in production for customers.”

“We have the most trusted voices in AI backing our vision for AI-native, agentic customer experience,” said Deon Nicholas, co-founder and president of Forethought. “Enterprise customers are looking for proven, production-ready AI solutions rather than experimental models. This new investment enables us to meet the enterprise demand by offering seamless integration through a single multi-agent system.”

About Forethought

Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolved billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures, G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.

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